Terms of Service

Last Updated: 15 October 2023

Contents

1. Introduction

Welcome to British Adventure Tours. These Terms of Service ("Terms") govern your access to and use of British Adventure Tours' website, products, and services, including our booking platform, customer service, and travel arrangements (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the Terms, you may not access the Services.

British Adventure Tours ("we," "our," or "us") is registered in England and Wales under company number 06578921, with its registered office at 72 Regent Street, London, W1B 5TD, United Kingdom.

2. Use of Website

2.1 Eligibility

To use our Services, you must be at least 18 years of age and possess the legal authority to enter into a binding agreement with us.

2.2 Account Information

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account details and password and for any activity that occurs under your account.

2.3 Prohibited Activities

You agree not to:

  • Use our Services for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to any part of our Services
  • Interfere with or disrupt the integrity or performance of the Services
  • Collect or harvest any information from the Services without our permission
  • Reproduce, duplicate, copy, sell, or resell any portion of our Services
  • Use automated means, including spiders, robots, or scrapers, to access our Services

3. Booking Process

3.1 Booking Requests

All booking requests made through our website, by telephone, or email are subject to availability and confirmation. No booking is finalized until you receive a confirmation email from us.

3.2 Booking Information

You must provide accurate and complete information when making a booking, including the correct spelling of all travellers' names as they appear on travel documents. You are responsible for any issues arising from incorrect information provided.

3.3 Booking on Behalf of Others

If you make a booking on behalf of others, you confirm that you have the authority to accept these Terms on their behalf and that each member of your party has read and agreed to these Terms.

3.4 Confirmation and Travel Documents

Upon confirmation of your booking, we will issue travel documents, which may include booking confirmations, vouchers, tickets, and itineraries. You must review all documents upon receipt and contact us immediately if you notice any errors.

4. Payment Terms

4.1 Deposits

Most bookings require a deposit at the time of booking, with the balance due by the specified deadline. The exact amount of the deposit and payment deadlines will be specified during the booking process.

4.2 Full Payment

Full payment is typically required:

  • At the time of booking if the departure date is within 60 days
  • 60 days before the departure date for bookings made earlier

Failure to make full payment by the specified deadline may result in cancellation of your booking, with applicable cancellation fees.

4.3 Pricing

All prices are quoted in British Pounds (GBP) and include Value Added Tax (VAT) where applicable. Prices are subject to change until your booking is confirmed. We reserve the right to correct pricing errors.

4.4 Price Changes After Confirmation

In rare circumstances, we may need to change the price after confirmation due to factors beyond our control, such as:

  • Changes in transportation costs (including fuel prices)
  • Changes in taxes, fees, or charges imposed by third parties
  • Significant exchange rate fluctuations

If the price increase exceeds 10% of your total booking value, you have the right to cancel with a full refund.

4.5 Payment Methods

We accept payment by major credit and debit cards, bank transfers, and other specified payment methods. All card payments are processed securely, and we never store complete card details.

5. Cancellations and Changes

5.1 Cancellation by You

If you need to cancel your booking, you must notify us in writing. Cancellation fees will apply as follows:

  • More than 60 days before departure: Loss of deposit
  • 59-45 days before departure: 30% of total booking cost
  • 44-30 days before departure: 50% of total booking cost
  • 29-15 days before departure: 75% of total booking cost
  • 14 days or less before departure: 100% of total booking cost

Certain bookings, such as special promotions or custom tours, may have different cancellation policies, which will be specified at the time of booking.

5.2 Changes by You

If you wish to make changes to your confirmed booking, such as dates, destinations, or traveller details, please contact us as soon as possible. We will make reasonable efforts to accommodate your requests, but:

  • Changes are subject to availability and may incur additional charges
  • Change fees will apply, starting from £50 per change
  • Some changes, especially close to departure, may be treated as a cancellation and rebooking

5.3 Cancellation or Changes by Us

In rare circumstances, we may need to cancel or make significant changes to your booking due to factors beyond our control or if the minimum number of participants for a group tour is not reached. In such cases, we will:

  • Notify you as soon as possible
  • Offer an alternative comparable service, if available
  • Provide a full refund if we cancel your booking entirely or if the alternative offered is not acceptable to you

6. Travel Requirements

6.1 Travel Insurance

Comprehensive travel insurance is mandatory for all clients booking our services. Your insurance should cover, at minimum, cancellation, curtailment, medical expenses, emergency repatriation, personal liability, and loss of belongings. Proof of insurance may be required before departure.

6.2 Passports, Visas, and Health Requirements

You are responsible for:

  • Ensuring all travellers have valid passports (with at least 6 months validity beyond the end of your trip)
  • Obtaining any required visas, permits, or certificates
  • Meeting health requirements, including any necessary vaccinations

While we may provide general information, we cannot be held responsible for any issues arising from inadequate travel documents.

6.3 Travel Advisories

We recommend checking the latest travel advisories issued by your government before travel. If official travel warnings are issued for your destination, please contact us to discuss your options.

7. Limitation of Liability

7.1 Our Responsibility

We will exercise reasonable care and skill in arranging and performing our contractual obligations to you. We will accept liability for any damage caused by our negligence or that of our employees, agents, or suppliers, provided you notify us of such damage promptly.

7.2 Limitations and Exclusions

Our liability is limited to the maximum extent permitted by law. We shall not be liable for:

  • Any losses or damages that were not foreseeable at the time of booking
  • Failures in performance due to events beyond our control (force majeure)
  • Any services not directly provided by us (e.g., flights, accommodations, or activities delivered by third parties)
  • Personal injury, illness, or death that is not caused by our negligence
  • Loss of enjoyment, loss of opportunity, or any other consequential losses

Our liability for damages is limited to three times the total cost of your booking, except in cases of death, personal injury, or other instances where limitation is not permitted by law.

7.3 Third-Party Suppliers

While we select our third-party suppliers carefully, we are not responsible for their actions or omissions. Any contract for such services is between you and the supplier, and their terms and conditions will apply.

8. Intellectual Property

The content, design, graphics, logos, and all other materials on our website are protected by copyright, trademarks, and other intellectual property rights owned by or licensed to British Adventure Tours.

You may view, download, and print content from our website for personal, non-commercial use only. No part of our website may be reproduced, distributed, or transmitted in any form without our prior written permission.

9. User Content

If you submit reviews, comments, feedback, or other content to our website or social media channels:

  • You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute that content in any media
  • You confirm that your content does not violate any third-party rights and is not unlawful, defamatory, or offensive
  • We reserve the right to remove any content at our discretion

10. Dispute Resolution

If you have a complaint during your trip, please inform your tour guide or our local representative immediately so that remedial action can be taken if possible.

If you remain dissatisfied, please submit your complaint in writing within 28 days of the end of your trip. We will acknowledge your complaint within 14 days and aim to provide a full response within 28 days.

These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after any changes indicates your acceptance of the modified Terms.

For material changes, we will make reasonable efforts to provide notice via email or through our website.

12. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0412
  • Post: Legal Department, British Adventure Tours, 72 Regent Street, London, W1B 5TD, United Kingdom